Understanding+the+opportunity+II+-+Task+analysis+workshop

Task Analysis Workshop
Wednesday, February 15, 2012 <>

Topic overview:
We will spend most of today's class doing an exercise in ethnography and task analysis. We will begin the class with a brief overview and discussion about using Task Analysis as a technique for understanding the job that your customer is trying to do and identifying places where a new approach to doing that job could prove valuable to your customers. We will then proceed to do a hands-on exercise in ethnography and task analysis. Details of the exercise will be provided in class.

Preparation for class:
Prior to class you will need to read chapters 4 (pages 21-26) and 13 (pages 83-90) of The Innovator's Toolkit by Silverstein, Samuel, and Decarlo. [SSD09]

Reference materials:
Slides:

=**By: Hamsa Al-Masri, Marwa Al-Fakhri, Firas Bata, Mohammad Dauleh, Nahan Arif **=
 * Group 1:**
 * Observations:**
 * Hard to communicate with French people.
 * Kids were pushing each other.
 * We were able to use the camera in a non-traditional way, by hanging it on a tree.
 * Asked people to take picture of the whole family.
 * We took a picture with other tourists.
 * Father lost the guide book twice.
 * Children were begging for food; parents didn’t deal well with it.
 * Kids got lost in the library, while parents were too busy printing pictures.


 * Group 2:**
 * By: Amal Osman, Aya Abu Jarbou, Fatema Akbar and Hussain Hejji **


 * Observations: **
 * We had to deal with different languages and explain why we need to take a picture
 * It is hard to take a picture of the whole family without asking for help
 * It is hard to find people who accept taking a picture of us especially if they are busy
 * The kids have gone wild, running everywhere and getting out of control
 * it takes time to take a good picture (blurry/someone missing/etc.). so we kept taking pictures over and over until we took a good one.
 * It is hard to take a picture while carrying your belongings; you have to find a place to put them down then get out the camera which consumes a lot of time.


 * Task analysis: **


 * 1) Find a landmark or view you want to capture **
 * take the map out
 * read the map
 * go to the place
 * decide angle to capture


 * 2) Get the family together **
 * find the kids
 * make the kids stand still


 * 3) Take the camera out **
 * put your things down
 * look for the camera in the bag
 * take the camera out of its cover
 * put the cover somewhere or hold it with the other hand


 * 4) Prepare the camera **
 * open the camera app or turn the camera on
 * point the camera to the angle to capture
 * fix the zoom
 * fix the settings if the picture is not clear


 * 5) Pose for the pic **
 * ask family members to squeeze in if needed
 * smile


 * 6) Take pic **
 * focus
 * adjust
 * capture by clicking button or touching screen


 * 7) Check the picture **
 * view the picture
 * listen to the complaints about the picture
 * retake picture if needed
 * delete if you don’t like it


 * 8) Share the picture **
 * upload the picture or send it by email or an app